Roofing Business Talk
First time poster. I'm on the consumer end of roofing, just had my roof redone last fall by a licensed and insured roofer. A few nights ago my wife and i noticed a small leak dripping down our stove vent hood. Since then i have called the roofer and he is planning on coming out to take a look.
Question is, what should i expect him to do? Since he is licensed and insured i was told he should 1. obviously fix the leak and 2. fix/replace what was damaged by said leak. Do i call my insurance company as well or should his be taking care of what ever needs done?
Don't know if it makes a difference but we are in Oakland County, MI.
What was damage? Arn't stove vent medal most contractror labor warranty don't cover interior damages any pentration needs resealing now and then.
The contractor should fix the leak & repair any damage , as long as its cause is not from ice back up . When thats the case we always work with the customer to resolve the problem but this often involves more than just roof work.
Should be no need to call the insurance company , plus damage down a vent pipe is likely slight .
Agreed.,sounds like you are off to a positive start.Things happen.Sometimes when the water is coming down the pipe the collars above the pipe flashings have been disturbed.Or sometimes if a large amount of cement was used around the shingles at the flashing prior to tear off then during the tear off its possible to accidently penetrate the flashing with a nailbar.Should have been noticed but sometimes the manufacture seam can be jarred.It does happen.
Its possible that a small or slight staining but no biggy.He will take care of you.
so long story short, if he does [font=Century Gothic]not[/font] look in my attic or want to look at the drywall in my kitchen i should question him on it?
thanks for the replies!
First of all, licensed and insured has absolutely nothing to do with a warranty issue. Neither the license, nor the insurance will fix your leaky roof, or obligate him to fix anything.
It's ALL about his workmanship warranty.
Give him a chance to come and fix it, then report back here.
Excellent post Jason,,,,Check your PM'ZZZZ
The first thing that comes to mind about stove pipes 1st is the collar. The 2nd usual problem is the flashing on the deck.
Do you have an 8-12 inch diameter pipe? These flashing are large and create a similar problem that valley's go through
On Valley's...roofers need to cut the corners off the shingle that dives into the valley....If they don't do this, water can catch the corner and move horizontally and drain into the structure.
Same action will happen on this flashing.....The fix... is to cut the corners and caulk the perimeter and underneath the shingles around the base of the flashing. You see the pix below...look to the left where the shingle is cut.
This was a training session and the demonstrator cut the corner off too much, these flashing tend to expand and contract with weather and sometimes they may bubble over time.
I'm curious as to why there would be a solid pipe (like your furnace exhaust pipe) for stove exhaust? Up here we use a flapper vent, like the bathroom exhaust.
But a respectable contractor should fix the leak, and any damages caused by said leak.
repair leak yes, interior if from workmanship yes if act of god no
In our area ...we call them wood stoves.
But I get your point....we call the kitchen stove...the kitchen range and we install "range vent".
This could be either an RVO-38 metal can vent of metal flapper.
Again...the same solution fix with the flapper vent...with standard 7-8 inch diameter kitchen range pipe, you WILL have to cut the corners and caulk under-neath...especially if a "Braun" metal flapper is used.
The flange on the deck is only about 1 1/2 inches wide, leave a 1/4-1/2 inch gap around the vent and only leaves about an inch before horizontal water intrusion occurs.
I’m perplexed by someone who would tell this Owner that the roofing contractor would automatically repairs any “damages” incurred due to the leaking roof and I couldn’t disagree more. I would add that integrity has nothing to do with repairing interior damage caused by leaks; it’s simply a matter of responsibility under the warranty.
First, a typical roof warranty would be for materials, workmanship, etc. and would be a guarantee against leaks and their repair during the warranty period. In no way does the warranty stipulate that it would cover interior damage, for the simple reason that no mfg. (or contractor for that matter) would take on that type of liability. Can you imagine the insurance claim for roof leaks at a Food Processing Plant with multimillion dollar equipment, which is claiming damage from roof leaks 5, 6, 7 ….years after the roof was installed? There would be no end to lawsuits and insurance claims, which is the obvious reason interior damage is not covered.
Additionally, there are too many unknown factors to determine if the materials and workmanship were actually the cause of the leak, which could have resulted from roof top traffic (especially on commercial properties), high winds, etc.
I would add that a roofing contractors insurance wouldn’t be responsible for post roof installation damage, however, this would be a different matter if the building or home received damage DURING the roofing installation. The two are completely different matters.
If we did a roof on a customer's house and it leaked because of something we didn't do right and damaged the interior of a customer's home we would fix it without question. That's why they hire us in the first place. To put their roof on properly.
Besides, negative publicity will cost you much more in the long run than it will cost to repair what you messed up in the first place.
negligence is completely different than just a leaky roof.
What other reason might there be for a new, leaky roof other than negligence?
the roof is several months old, and just went through a winter... lots could have happened.
This past winter in Indiana, we had the worst icing I can remember. We had 8 to 10 Customers call with ice dam problems and subsequent leaks. We went out to each one, in many cases cleared the ice, made some minor repairs to the flashing and also repaired the interior. Since we got to them so quickly, the interior damage was primarily fixed by repainting the ceiling. The majority of the problems were single story garage valleys ending at the sidewall of the 2 story main house. In other words, none involved workmanship errors, it was a matter of a poorly designed roof structure.
I explained to each Customer we would fix their problems at no charge despite the fact it had nothing to do with our workmanship. They understood and were very appreciative. I also told them from this point forward, they needed to either install heater wires and/or make sure they cleared the ice away before it built up. Probably cost us around $5,000 which I considered advertising dollars. I am confident we will recover that money 10x over in referrals for future work.
We're to the point where approximately 75% of our business is coming from direct Customer referrals, networking and other advertising/marketing such as door hangers, Angie's list, etc.. I will readily admit it is often tough to "go ahead and take care of the problem" by essentially writing a check for a few hundred dollars that has nothing to do with anything we did wrong or was negligent about. However, overall, I'm convinced in general it is a wise investment and provides a good ROI.
The follow up:
After a few phone calls we set a date and time, he canceled after being late 30 min with "car trouble". Set time for the next day, no show, no call.
Today I left a message on his machine and haven't received a call. But he shows up at the house while my wife is home he told her that it wasn't the roof that it was a crack in the vent... that he was going to fix with caulk.
So hopefully its fixed... either way I will be climbing up on the roof when I get home.
Thats BS get him to put a new vent in..caulking?! you'll be going thru this in a couple yrs again.
i looked at it... yep just caulk. Wife says he didn't even bring a ladder, that his buddy hoisted him up onto the roof via my chimney... only had a pry bar and a caulk gun. Of course while i was up there i notice that the vent didn't have new flashing when they redid it... was still the old tar... they redid all the other vents with new boots...
I went up on the roof when it was newly done, but i can't guess what i was thinking. I missed a bunch of things that needed to be addressed... maybe i was to happy i had a new roof.
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