I did a job a few months ago that I got because I did two of his neighbors. We didnt use any drip edge (like most of the time) on any of these houses and ran the starter shingles over the edge of course.

I get a call today from the last one we did, an old man, saying he talked to GC and the GC "couldnt believe we didnt use drip edge." Now this guy wants us to come put drip edge on. I told him thats fine if you want it but it wasnt in the orginal contract and when I told you about it, you didnt want to spend the extra money on it. He then said that it should come standard so I had to tell him that it doesnt if you dont pay for it. I told him once we get together and sign a contract, I will come back to install it. He says I should do it for free cause I "installed" the roof improperly the first time. I spent some time on the phone with him and telling him there is nothing incorrect about how I did it, and he should look at the neighbors cause there houses are the EXACT same floor plan as yours.


Basically he is going to make a big fuss about this any maybe file a complaint. I told him to call other actual roofers and ask if drip edge is necessary for your roof to function properly. How do I get this old man with not much better to do with his time to chill out and either live with it or pay to get it done right?

It is recommended but not required.

Ed
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Yes Ed, I know. But, as I said in the post he did not want to pay for the material at first. He thought it just "comes with".

damn gcs, theyre the cheapest pricks around! them & realtors! they usually only stock us w/ the bottom edge metal around here.

bam, just get some cheap drip & try to slide it up under & tack it. whatever it takes to keep him from bad mouthing you, none of us need that these days.

Get the written specs from the shingle manufacturer and it will say the same thing.

I understand that you offered it and he declined, but he feels, due to the GC's information, that it is necessary and you need to point out otherwise.

Ed
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dont let $100 cost you $1000

AHHH don't you love customers?

I have a tendency to be a little too confrontational with unreasonable people but this is what I would do.

Do like Ed said and show him the manufacturers specs. Remind him that you addressed and offered this product to him which he declined. Then tell him that you feel 100% confident his roof will be just fine without DE and if he ever has a problem you will fix it at no charge. Also tell him that he should get more than one opinion about DE (maybe you already did this).

And also, who are you afraid he will complain to? BBB? You have a contract that does not include drip edge, manufacturers specs that say it is recommended but not required, and a whole host of other roofers who would probably give you written documentation that DE is not 100% neccesary and is not always a standard "included" item. I bet this paperwork would quickly dismiss any complaint he made. He has nothing but the opinion of one GC, an unreasonable request, and nothing better to do. I bet those items will not hold as much weight with BBB

Besides the manufacturers specifications, you can show the recommendation from the Free NRCA Manual Online.

Read through what some Home Inspectors refer to for details though so you can find the diagram you are seeking.

http://www.inspectorsjournal.com/forum/forum.asp?FORUM_ID=40

Ed
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Different regions use different terminology,when you refer to "drip edge",is that eave,gable or all the way around?

When I say drip edge I am talking about the Rake edge or yes the Gable. I consider anything on the Eave to be Gutter Apron since it covers part of the gutter. Thats the terms I use.

Ed, Thank you for that link. I have been reading through it.

Shangle, I already brought up some of the things you said to him. Its not so much I worry about the BBB but every hosue on his street needs a new roof and ive done 3 of them early this year. Two of them have already recommended me to others. I dont want one guy unhappy.

Consolidated. I understand entirely where you are comming from. I think I will just find and extra trim coil laying around and bend some up on the brake and get it done on a gloomy day.

Just bothers me that its yet another guy who gets one idea in his head then thinks he should get things free.

Blah.

shangle nailer wrote:

AHHH don't you love customers? I have a tendency to be a little too confrontational with unreasonable people but this is what I would do. Do like Ed said and show him the manufacturers specs. Remind him that you addressed and offered this product to him which he declined. Then tell him that you feel 100% confident his roof will be just fine without DE and if he ever has a problem you will fix it at no charge. Also tell him that he should get more than one opinion about DE (maybe you already did this). And also, who are you afraid he will complain to? BBB? You have a contract that does not include drip edge, manufacturers specs that say it is recommended but not required, and a whole host of other roofers who would probably give you written documentation that DE is not 100% neccesary and is not always a standard "included" item. I bet this paperwork would quickly dismiss any complaint he made. He has nothing but the opinion of one GC, an unreasonable request, and nothing better to do. I bet those items will not hold as much weight with BBB

what sucks about it, is that it will still show up as a hit on the BBB website as follows:


"customer filed complaint

company responded to complaint

customer responded to response"


or whatever, then it says who the last party to make contact was. usually the customer never responds, because you fixed the problem, leaving it kind of "open ended" and it sucks.


your best bet is to call the BBB, and explain the situation and give them the customers name, BEFORE he calls. that stops you from having a hit on your record.
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oh, and as for the bitchy customer, just tell him that he needs to shut his mouth, or while he is sleeping, you will nail all of his windows and doors shut, and burn his house down with him and his family inside.




























and im just kidding about the nailing the doors shut part.
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We get almost all our work from word of mouth and repeat customers,which means that if they called for a bid and then accepted it,they should trust that we're going to do a 1st Rate Roof.
So it can be real irritating to have a contractor or home owner question our methods or tell us how they want certian details done.
But ,sometimes you do what it takes make people happy.A happy customer might tell a friend about you,but an unhappy customer will probably tell 10 friends.

BamBam, another good site for Home Inspectors and good links from them and attachments, is www.Nachi.org

Now, how about a customer who had the Gable/Rake Edge drip edge IN The Contract and even picked out the Brown Color of the ODE after being shown a sample and then we install it flawlessly?

Then, while doing the final walk through, he says he didn't know that his fascias were going to covered with that cheap aluminum, like the poor middle class town down the road? That stuff is only for ghetto homes, he said.

He has a 1" x 8" cedar fascia with a 1" x 2" cedar frieze board nailed at the top and the ODE covers tightly to the frieze board.

He is considering whether or not he wants to get that removed before I get my final $4,000.00 + payment from him.

Damn, it looks real nice on there too.

Ed
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